Terms of exchange and return

Exchange terms:

Devices sold from our showrooms shall be replaced within seven days from the date of purchase, with the exception of Apple products, which shall be replaced within 48 hours from the date of purchase, provided that the replacement is of the same value or higher, provided that:

- The product is in its original condition at the time of purchase and the packaging has not been opened.
- The original purchase invoice must be brought.

Return terms:

-  Products can be returned within 48 hours only from the date of purchase, provided that the product is in its original condition at the time of purchase and the packaging has not been opened.

- The purchase amount will be refunded in the same way it was paid.

- Products that are registered in the name of the customer, such as services or subscriptions, such as (Mobily - BeIN Sports - Saudi Telecom - Zain - One Card) or software, cannot be returned.

Warranty Terms:

The warranty period is two years on devices and accessories, with the exception of some accessories, one year, such as (wired headphones - storage units - wires).

The warranty does not include device accessories and some accessories such as (mobile covers/cases - screen protection stickers - scooter tires)

In the event of a manufacturer defect (not software) in the device within 7 days from the date of purchase, with the exception of Apple products, within 48 hours, the device can be replaced with the same category and brand, or the full amount paid to the customer will be returned if the same device is not available under the following conditions: 

-       Bring the original invoice and warranty card.

-       The device or accessory should be in a free of traces of misuse (scratch - breakage - liquids - opening the device outside the company).

-       Giving the buyer's data (name - mobile number).

-       Bring original cartons and accessories.

-       Disable the Find my iPhone and iCloud account feature in Apple products.

In the event of any malfunction in the device after seven days from the date of purchase, the customer must go to the nearest authorized maintenance point to obtain after-sales service.

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